Last updated: 26 Sep 2025
These Terms of Service ("Terms") are a binding agreement between Velsia, Inc. ("Velsia," "we," "us") and the entity or person agreeing to these Terms ("Customer," "you"). By creating an account, clicking "I agree," or using the Services, you accept these Terms.
Velsia provides SalesIQ, software that analyzes uploaded sales call scripts/transcripts (text only) to deliver objective scores, timestamped quotes, and coaching recommendations for SDR performance (the "Services"). We do not ingest audio/video or convert media to text.
You must be at least 18 and able to form a contract. If you use the Services on behalf of a company, you represent that you have authority to bind that company. You are responsible for your account's security and all activity under it.
"Customer Content" means the scripts/transcripts you upload to SalesIQ, plus labels, notes, and outputs derived from your use (scores, comments, etc.). You retain all rights to Customer Content.
You grant Velsia a non-exclusive, worldwide, royalty-free license to host, process, display, and create derivative analysis of Customer Content solely to provide and improve the Services to you, and as otherwise permitted in these Terms.
You are responsible for obtaining all notices, consents, and rights needed to process Customer Content. Because SalesIQ is script-only, you are responsible for creating transcripts externally and ensuring you have the right to use and analyze them.
You will not upload unlawful content, content that infringes third-party rights, malicious code, or sensitive personal data unless strictly necessary and permitted by law. Admins should enable PII redaction where appropriate.
Our processing of personal data is described in the Velsia Privacy Policy, incorporated by reference. Admins control data-use choices (e.g., training opt-in/out, retention, telemetry) in Admin → Data Controls. By default, your workspace content is not used to train public models.
SalesIQ uses AI to analyze scripts and may orchestrate multiple tools. We design for: least-privilege permissions, human oversight (assistive coaching, no fully automated adverse decisions), explainability (every checkmark includes a verbatim quote + timestamp), and safety (filters and prompt-injection defenses). AI systems can make mistakes; review important outputs before relying on them.
We partner with a leading security provider to deliver enterprise-grade protections enforced by SOC 2 Type II controls, 256-bit encryption, GDPR-aligned processing, and 99.9% uptime. We combine their certified infrastructure with our application-level controls (SSO/SCIM, RBAC, audit logs). See Security & Privacy for details and partner attestations.
We use reputable third parties for hosting, storage, analytics, support, and AI inference. A current list is maintained on our website. We require data-processing terms and appropriate safeguards.
Free or trial use is provided "AS IS" with limited features and no SLA; we may end a trial at any time.
Paid use is subject to the fees in an Order Form or the then-current fees on our Pricing page ("Fees"). Fees are billed in advance per billing period; usage-based charges (e.g., credits/overage) are billed in arrears.
We may update Fees for future terms. Material increases for self-serve plans take effect on renewal after at least 30 days' notice.
Fees exclude taxes. You are responsible for applicable taxes. Late amounts may accrue interest or lead to suspension after notice.
Except where required by law or expressly stated in an Order Form, Fees are non-refundable.
You will not: reverse engineer, modify, or resell the Services; access them to build a competing product; disclose non-public features; interfere with security; or use the Services unlawfully (including spam, harassment, discrimination, or unlawful surveillance).
Velsia and its licensors own SalesIQ, the Services, software, documentation, models, and all related IP. No rights are granted except as expressly stated.
If you provide feedback, you grant Velsia a perpetual, irrevocable license to use it without restriction or payment.
Subject to these Terms and applicable law, you may use SalesIQ outputs (scores, comments, recommendations) from your workspace for your internal business purposes.
Each party may access the other's confidential information and will protect it using reasonable measures, using it only for these Terms. Exceptions apply to information that is public, already known, independently developed, or rightfully obtained without restriction.
We target high availability and provide support per your plan (e.g., standard or priority SLAs). Beta or experimental features may be withdrawn or changed at any time.
EXCEPT AS EXPRESSLY SET OUT IN AN ORDER FORM, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." VELSIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR THAT RESULTS WILL MEET YOUR REQUIREMENTS.
We will defend and indemnify Customer against third-party claims alleging that the Services (as provided by Velsia) infringe a valid IP right, and pay final damages/costs awarded, provided you promptly notify us and cooperate. We may modify, replace, or procure rights to continue the Services. This does not apply to claims arising from Customer Content, combinations not provided by us, or non-current versions you refuse to update.
You will defend and indemnify Velsia against claims arising from Customer Content, your unlawful use, or your breach of these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL LIABILITY IS LIMITED TO THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO VELSIA FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT. These limits don't apply to Section 15 (Indemnities) or breaches of Section 12 (Confidentiality).
These Terms start when you accept them and continue while you use SalesIQ.
Either party may terminate for material breach not cured within 30 days after notice. You may terminate at any time for convenience; prepaid Fees are non-refundable unless required by law or your Order Form.
We may suspend access for non-payment, security risk, or misuse, after reasonable notice where practicable.
Upon termination, access ends. For 30 days after termination (unless prohibited by law), you may request an export of Customer Content not previously deleted. We will delete or de-identify Customer Content according to our retention schedules and the Privacy Policy.
We may use your name and logo to identify you as a customer on our website and marketing materials, consistent with your brand guidelines, unless you opt out by written notice.
You will comply with applicable laws, including privacy, anti-spam, and export control laws. You will not use SalesIQ in embargoed countries or for prohibited end uses. Each party will comply with anti-corruption and anti-bribery laws.
We may update SalesIQ and these Terms. For material changes, we will post an updated version and, where required, provide notice. Changes take effect on posting; material fee changes apply on renewal per Section 8.3. If you do not agree to updated Terms, stop using the Services.
These Terms are governed by the laws of Delaware, USA, excluding conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the courts located in San Francisco, California, USA. The UN Convention on Contracts for the International Sale of Goods does not apply.
Legal notices to Velsia must be sent to legal@velsia.ai and to:
Velsia, Inc.
66 W Flagler Street, Suite 900, PMB 11931
Miami, FL 33130
We may provide notices to you via the Service, email, or your account admin contact.
You may not assign these Terms without our prior written consent, except to an affiliate or in connection with a merger, sale, or reorganization, provided the assignee agrees to these Terms. We may assign freely.
Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., internet outages, acts of God, war, labor disputes).
If there is a conflict, an executed Order Form or DPA controls over these Terms, and these Terms control over other documents. These Terms constitute the entire agreement and supersede prior understandings. If any provision is unenforceable, the remainder remains in effect.
For questions about these terms, contact us at legal@velsia.ai